Returns – Withdrawal
Products: The customer is informed about the availability of the products through appropriate verbal indications. The online store includes products available and products marked “not available”. Also, the various product offers that appear in the online store are always valid until stocks are exhausted. All customers are required to unpack and inspect the items as well as to notify the company in case of aesthetic defects within 10 days. After 10 days it is considered that the items were received in excellent condition.
Returns of products charged by the COMPANY: Returns of products charged by the COMPANY can be made in all cases in which the order is executed incorrectly, ie in case of delivery of an item other than that ordered by type or quantity or in case of delivery the item has packaging damaged, in whole or in part, or if the item is found to be defective. In this case, the customer must either not accept the receipt of the product from the beginning, or request its return, after consultation with the COMPANY. Products must be returned in the condition received by the customer. In case they are not returned, at the time agreed upon after consultation with the COMPANY, then the Online Store is entitled not to accept the return and therefore to refuse the replacement. In all cases, the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, A. Retail, etc.) and its complete packaging. The return of products charged by Iulia Souti (Bizz) will be made either by personal and means of transport of Iulia Souti (Bizz) or by courier, and not in one of the stores maintained by Iulia Souti (Bizz) nationwide. In case of return of the products, and provided that the products have been previously received and checked by Iulia Souti (Bizz), a credit card will be cut for the next purchase, or a refund will be made to the customer by canceling the charge. credit card, which will be made by Iulia Souti (Bizz) In case the products are returned damaged or incomplete the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unequivocally sets off all or part of its claim against the customer.
Returns of products, which are considered defective upon delivery at the expense of the COMPANY: In case a product / s is considered defective upon delivery, the return of this / them will be made at the expense of the COMPANY. In this case, the return of the defective product (s) can be done either by the customer himself in any store that maintains Iulia Souti (Bizz) the trademark “Bizz” nationwide, or by sending him / them, charged COMPANY with the costs of its receipt, by means of its absolute choice and after consultation of the customer with the staff of the Online Store of the COMPANY.
The return of the products, which are considered defective during the delivery to the customer will be made within ten (10) calendar days from the delivery to the customer
At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging.
In case of return of the products and provided that they have been previously received and checked by the COMPANY, the refund to the customer will be made in the case of payment by credit card, with cancellation of the customer’s credit card charge, which will is done under the supervision of the COMPANY and in the case of cash payment, if the customer had chosen the option “collection from the store”, it will be done by returning his money to him from the store where he made the purchase. If the customer has purchased a product that has been considered defective upon delivery and has the right to return it at the expense of the COMPANY, according to the above specific provisions, then he can return to the COMPANY, and additional products of this kind.
The customer is entitled to withdraw from the sale up to 14 days after receiving the entire order, without stating any reason and without any charge, as long as the items of the order are in excellent condition, unused and in their original packaging.
The declaration of withdrawal can be made in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it becomes aware of it. Following the withdrawal statement, the COMPANY is obliged to return to the customer the value of the order including the initial shipping costs, within 14 calendar days from the day on which it was informed about the withdrawal.
Refunds in case of withdrawal can be made in the following ways:
The refund to the customer will be made in case of payment by credit card, with cancellation of the debit of the customer’s credit card, which will be done by the COMPANY and in case of payment by cash, if the customer had chosen the option “receipt from the store “, will be refunded to him from the store where he made the purchase.
In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product. In any other case of cash payment the return will be made to a bank account indicated by the customer to the COMPANY.
The return will be made within fourteen (14) working days of both the product and the price.
The customer is responsible to compensate the COMPANY if he used other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal and the COMPANY is entitled to agree with the customer its compensation even with mutual offset. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.